FAQ
Frequently Asked Questions (FAQ)
How can I place an order?
To place an order, simply browse our website and add the items you wish to purchase to your cart. Once you're ready, proceed to checkout and follow the prompts to enter your shipping and payment information. If you encounter any issues or have questions, feel free to contact our customer service team for assistance.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. At checkout, you'll be able to select your preferred payment method.
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed and shipped within 5-7 business days. Once shipped, domestic orders typically arrive within 7-9 business days, while international orders may take longer.
Can I track my order?
Yes, once your order has been shipped, you'll receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery online.
What is your return/exchange policy?
We offer a 14 day return and exchange policy for eligible items. If you're not completely satisfied with your purchase, you can initiate a return or exchange within this timeframe. Please refer to our refunds and exchange policy for detailed instructions.
How do I care for my garments?
To ensure the longevity of your garments, we recommend following the care instructions provided on the product label. In general, most of our items can be machine washed on a gentle cycle with like colors and tumble dried on low heat. Avoid using bleach or harsh detergents, and always check the care label before washing.
Can I cancel or modify my order after it's been placed?
We strive to process orders quickly, so it may not always be possible to cancel or modify an order once it has been placed. If you need to make changes to your order, please contact our customer service team as soon as possible, and we'll do our best to accommodate your request.
How can I contact customer support?
Our customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at ballybearart@hotmail.com.
We're here to help!